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City of St. Charles Contact Directory

City Mailing Address

2 East Main Street St. Charles, IL 60174
(630) 377-4400 - Main Switchboard
(630) 377-4426 - Utility Accounts (New, Changes, Cancel, etc.)
(630) 377-4440 - Main Fax Number

 

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Who To Contact In An Emergency
Dial 911
Dial 911

To report an accident,
fire, serious illness, injury, hazardous materials,
or crime in progress.

911
TTY 911
TTY Hearing & Speech Impaired
911
TTY State Police
TTY State Police
Collect calls accepted for emergencies.
Elgin, DuPage, Kane Counties(847) 931-2400
Joliet(815) 726-6291
poison control
Poison Control
(800) 222-1222
Police - Non-Emergency
(630) 377-4435
Fire Department
Fire - Non-Emergency
(630) 377-4457
Electric Outage Reporting
Electric Outage Reporting 24x7
(866) 444-0016
Hospital
Northwestern Medicine Delnor Hospital
(630) 208-3000
Nicor Gas
(888) 642-6748
water & sewer
Water and Sewer Emergencies
(630) 443-3681
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City of St. Charles Contact Information

Building and Code Enforcement

(630) 377-4406

General info: bceadm@stcharlesil.gov

Code Enforcement Service Requests: St. Charles Connect
Allen Fennell
Assistant Director of Community Development - Building Services
(630) 377-4406
afennell@stcharlesil.gov
Kerry Pierce-Demski
Code Enforcement Manager
(630) 377-4406
kdemski@stcharlesil.gov

City Administration

City Administrator’s Office
2 E. Main Street
St. Charles, IL 60174
cao@stcharlesil.gov
(630) 377-4422
Heather McGuire
City Administrator
(630) 377-4422
hmcguire@stcharlesil.gov
City Administrator's Office
City Administrator's Office
(630) 377-4422
cao@stcharlesil.gov
Lisa Garhan
Communications Division Manager
(630) 443-3744
lgarhan@stcharlesil.gov

Public Works

Peter Suhr
Director of Public Works
(630) 377-4405
psuhr@stcharlesil.gov
Chris Adesso
Assistant Director of Public Works
(630) 377-4405
cadesso@stcharlesil.gov
Miranda Holloway
Public Works Purchasing Manager
(630) 513-3058
mholloway@stcharlesil.gov
Kristi Dobbs
Administrative Coordinator
(630) 377-4405
kdobbs@stcharlesil.gov

Community & Economic Development

2 E. Main St
St Charles, IL 60174

General Information
(630) 377-4443
cd@stcharlesil.gov
Derek Conley
Director of Economic Development
(630) 377-4443
dconley@stcharlesil.gov
Russell Colby
Director of Community Development
(630) 377-4443
rcolby@stcharlesil.gov
Bruce Sylvester
Assistant Director of Community Development - Planning & Engineering
(630) 377-4443
bsylvester@stcharlesil.gov

Utility Billing Division

2 E. Main St.
St. Charles, IL 60174
(630) 377-4426
utilitybilling@stcharlesil.gov 
Frida Gutierrez
Utility Billing Manager
(630) 443-3672
fgutierrez@stcharlesil.gov

Mayor

2 E. Main Street
St. Charles, IL 60174
(630) 377-4445
Lora Vitek
(630) 377-4445
lvitek@stcharlesil.gov

Records Management Division

2 E. Main Street
St. Charles, IL 60174
Jackie Uhler
Records Division Manager
(630) 377-4981
fir@stcharlesil.gov

Human Resources

2 E. Main Street
St. Charles, IL 60174

General Information
hr@stcharlesil.gov
(630) 377-4446
Jennifer McMahon
Director, Human Resources
(630) 377-4446
jmcmahon@stcharlesil.gov
Denice Brogan
Assistant Director of Human Resources
(630) 377-4415
dbrogan@stcharlesil.gov
Samantha Adams
Benefits Coordinator
(630) 377-4446
sadams@stcharlesil.gov

Information Systems

2 E. Main Street
St. Charles, IL 60174
Larry Gunderson
Director of Information Systems
(630) 377-4400
lgunderson@stcharlesil.gov

Police Department

Non-Emergency/Records
Phone (630) 377-4435
Monday - Friday 24 hrs.
Saturday & Sunday 8 a.m. to midnight 
 
police@stcharlesil.gov
Fax (630) 377-1078
Monday - Friday 8 a.m. - 4:30 p.m.
 
If you need a police response outside of the hours listed above, call 911.
 
Emergency/After Hours
911
 
Address
1515 W. Main Street
St. Charles, IL 60174
James Keegan
Chief of Police
(630) 377-4435
jkeegan@stcharlesil.gov
Sara Cass
Police Department Website Content Coordinator, Senior Administrative Assistant to the Chief of Police
(630) 443-3777
scass@stcharlesil.gov
Erik Mahan
Deputy Chief of Administration
(630) 377-4435
emahan@stcharlesil.gov
Meghan Kramer
Crime Prevention Officer
(630) 443-3894
mkramer@stcharlesil.gov
Mike Menough
Training & Accreditation Coordinator
(630) 762-6946
mmenough@stcharlesil.gov
Special Events
(630) 443-3777
stcspecialevents@stcharlesil.gov

Public Works Engineering Division

Chris Gottlieb
Public Works Manager, Engineering
(630) 377-4405
cgottlieb@stcharlesil.gov

Finance

2 E. Main Street
St. Charles, IL 60174
(630) 762-7002
finance@stcharlesil.gov

Accounts Payable 
Invoices and Statements
William Hannah
Director of Finance
(630) 762-7002
bhannah@stcharlesil.gov
Colleen Lavery
Assistant Director of Finance
(630) 377-4914
clavery@stcharlesil.gov
Kim Diehl
Payroll and Accounts Payable Coordinator
(630) 377-4429
kdiehl@stcharlesil.gov

Fire Department

Non-emergency/Administration: 630-377-4458

Emergency: 911

Fax: (630) 762-7035
112 N. Riverside Avenue
St. Charles, IL 60174
Scott Swanson
Fire Chief
(630) 377-4458
sswanson@stcharlesil.gov
Mike Pyzyna
Captain
(630) 377-4458
mpyzyna@stcharlesil.gov
Tony Cavallo
Assistant Chief
(630) 377-4458
tcavallo@stcharlesil.gov
Carole Murphy
Senior Administrative Assistant
(630) 377-4458
cmurphy@stcharlesil.gov
updated Jan 18, 2022

Municipal Building Hours

Monday - Friday  8 a.m. - 4:30 p.m.

City Hall Holidays (Offices Closed) - New Year's Day, Memorial Day, Independence Day (July 4), Labor Day, Thanksgiving Day, Day After Thanksgiving, Christmas Eve, Christmas Day

Silverblaze terms and policies apply.

See also

Ward Maps
Maps & Directions
Local Organizations
City Boards and Commissions
Public Meetings
State, Federal and Other Government Resources
Freedom of Information Act

Electric Outage Reporting

Electric Outage Reporting

Sign in to your Paymentus account to register your phone number for the City's Electric Outage Reporting System.

Report Electric Outages 24/7 to 866-444-0016