Are there any payment fees for utility bill payments?
ALL payments made using our online payment processor or IVR (inter
ALL payments made using our online payment processor or IVR (inter
No, once you have authorized a payment and received confirmation, you will need to contact your financial institution to cancel the payment. This may be subject to additional fees.
Yes, however your account is subject to a 10% penalty on the current balance due.
Payments made prior to noon Central time on a business day will be credited the same business day.
There are many ways to pay your utility bill.
Utility bills are automatically printed and mailed for each account. To enroll in paperless billing to receive an emailed copy you would need to create an online utility account.
Requests must be submitted either by phone (630-377-4426) or in writing (send to City of St. Charles, 2 E. Main St., St. Charles, IL 60174) by January 30, for the previous year's Utility Bill history.
You can view your utility usage when you log in to your online utility account under the “Billed Usage” tab. Y
You can view your online payment history when you create or log into your online utility account. Payment history can be found, once logged in, under "Transactions" tab.