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  • Report a malfunctioning streetlight Let us know about a problem with a streetlight. These request are added to the Streetlight Maintenance List. Streetlight repairs are typically addressed on Fridays.
  • Jobs with City of St Charles, IL Our employees are a big part of what keeps St. Charles running smoothly—and always moving forward. We want you to join our team!
  • Transparency The City of St. Charles is committed to the use of data and evidence to improve services, inform local decision-making and engage residents.
  • Open Burning and Recreational Fires Information on the codes regulating open burning and recreational fires and portable outdoor fireplaces in the City of St. Charles.
  • Parking Ticket Review Request The St. Charles Police Department offers parking ticket recipients who had limited or not contact with the issuing officer the opportunity to communicate the circumstances of their parking ticket for the Department to consider when processing the parking violation.
  • CARES Program The C.A.R.E.S. Program is a proactive, voluntary assistance program to assist the St. Charles Police better identify residents requiring a specialized response due to a diagnosed physical, emotional or mental health disability. C.A.R.E.S. allows a resident or family member to provide comprehensive information to assist officers when responding to emergency calls for service.
  • Vacation Watch Request The St. Charles Police Department is pleased to be able to provide the service of checking your residence while you are away on vacation. Please be sure to review the conditions of this request prior to completing the request form.
  • Miscellaneous Licenses & Applications The City of St. Charles does not require general business licenses, however, specific types of business activity require a license. Specific Special Events may also require a license.
  • Police Department Forms Police Department forms for various service needs.
  • Development Applications Community Development information regarding the review, approval and construction of private development in St. Charles.
  • Utility Permit Applications Electric, Water, and Stormwater permit applications
  • Fire Department Forms Information on Fireworks Permits, Land Management Burn Permits and Fire Department Plan Review Transmittal.
  • Overweight Truck Permits and Enforcement Apply for an overweight permit.
  • Child Safety Seat Inspections Schedule a car seat installation with the St. Charles Police Department and find out more on child car seat requirements.
  • Traffic Enforcement Request The St. Charles Police Department actively responds to complaints of ongoing speeding problems and other traffic infractions that occur within the City. If you believe that there is a speeding or other traffic related issues in your neighborhood, let us know by selecting "learn more" and completing the form.
  • Report an Issue Create a service request for the City of St. Charles. Issues are handled during regular business hours. For emergencies or to file a report with the St. Charles Police Department, dial 911. Report an electric outage 24/7 to 866-444-0016. Report water main breaks or sewer backups to 630-377-4405. If call is after hours, please listen to voicemail prompts to leave a message to alert on call staff.
  • Bids & Proposals Invitations to Bid (ITB), Requests for Proposal (RFP), Requests for Qualifications (RFQ), and Statements of Interest (SOI) are posted online for review and download.
  • Utility Billing Submit a payment for your utility bill
  • Illinois Municipal Electric Agency (IMEA) IMEA presentations and meeting dates
  • Power Outages City of St. Charles Electric Utility customers report an electric outage 24/7 to 866-444-0016. Please note: Call the outage hotline not the main City number or Public Works Department to report an outage.
  • Identity Theft/Financial Crimes Resources to assist if you're a victim of identity theft and tips to safeguard your identity.
  • Report a Drug or Crime Tip Concerned residents can submit crime or drug tips two ways: call the Drug & Crime Tip Line - 866-DRUG-COP (866-378-4267) or
    let us know electronically by selecting "learn more" and completing the form.
  • Snow Removal The City spreads salt & brine during ice storms, freezing rain, sleet or when 2” or less of snow has fallen. Plowing usually begins when 1.5” of snow has fallen and 2” or more has been forecast. The Snow Route Parking Ban is put into effect by the Police Department upon notification by the Public Works Division Manager that 2” of snow has accumulated and additional snowfall is predicted.
  • Parking or Ordinance Violation Tickets Pay a parking or ordinance violation ticket issued by the St. Charles Police Department.
  • FOIA Requests The City of St. Charles understands the importance of providing accurate information to the public so they can be well informed regarding City operations. A well-informed community will help the City to better serve their residents.
  • Commercial Refuse Collection The City does not contract for collection of commercial refuse. Commercial refuse and recycling services are available through a number of licensed vendors with which businesses may contract independently.
  • Community Clean-Up Day The St. Charles Community Clean-Up Day (formerly known as the Spring Clean Up Program) offers residents the opportunity to place unwanted items at the curb for pick up.
  • Composting Put food scraps and other organic composting materials out at the curb along with regular yard waste for collection.
  • Holiday Tree Pick Up Trees are picked up by Lakeshore Recycling Systems during the first two weeks of January. Trees collected during this two-week time period do not require a refuse sticker. Trees cannot be bagged and must have all ornaments, tinsel, lights and decorations removed from them.
  • Refuse Collection City of St. Charles residents may choose to either purchase stickers or monthly subscription for garbage collection.
  • Brush, Leaves, and Yard Waste Stickered yard waste is collected from April through November on your regularly scheduled refuse day. Brush is collected on specific dates from April through November; Leaves are collected on specific dates October through December.
  • Submit Autopay Enrollment Set up ACH/Electronic autopay directly from your checking or savings account. There is no fee with this form of payment.
  • Building Permits Provide information and applications for building permits.
  • Recycling The City’s refuse contractor collects and transports residential recyclables to recycling facilities. Some materials should be taken to community partners.
  • Safety for Seniors Information about the Fire Department's "File of Life" and Home Safety, programs, and the state's Illinois Premise Alert Program.
  • Code Enforcement Code Enforcement works with citizens to resolve issues that impact the quality of life in St. Charles, including violations of the Zoning Ordinance and Property Maintenance Code. Enforcement is accomplished by routine inspections of commercial and residential areas, as well as by responding to citizen complaints.
  • CPR Training
  • Licensing & Special Events The City of St. Charles does not require general business licenses; however, certain licenses may be required for certain businesses. Liquor licenses are managed by the Mayor's Office. The Mayor also serves as Liquor Control Commissioner.

Meetings & Events

Sculpture in the Park

June 23, 2025

A magnificent exhibition of original sculptures placed in beautiful Mount Saint Mary Park for visitors to view and enjoy. This display of public art is free to all.

Government Services Committee meetings

June 23, 2025

The Government Services Committee is a committee of the whole, meaning that all members of the City Council sit on this committee.

STC Live!

June 25, 2025

Enjoy 40+ FREE live music performances on the newly renovated 1st Street Plaza and in various local businesses every Wednesday and Friday evening.

Summer Concerts

June 26, 2025

Come out for some fun and music! Every Thursday at 7 p.m., Lincoln Park is the place to hear local bands all summer long. So grab your friends and family for a summer night picnic with entertainment!
View More Meetings & Events

Meet your new City Council and Treasurer

Meet your new City Council and Treasurer--'SNL' Style!
Live from St. Charles City Hall… it's your new City Council!

More Videos

Latest News

New 'City Insider' Podcast is live!

Published on June 20, 2025

'City Insider,' the City of St. Charles' new podcast limited series, explores the human side of public service through real conversations with City staff and elected officials.

June City News

Published on June 02, 2025

The June edition of the City News resident newsletter is here! In this issue, unpack the property tax breakdown, explore this year’s Water Quality Report, take the Sidewalks survey, and learn more about the City's new podcast, debuting later this month!

Search for New St. Charles Police Chief Continues

Published on June 13, 2025

The national search for the St. Charles Chief of Police remains actively underway to identify the ideal candidate who will bring strong leadership to the St. Charles Police Department.

City of St. Charles Launches Survey to Gather Feedback on Sidewalks

Published on June 10, 2025

The City of St. Charles has developed a survey to gather input from residents to help with sidewalk planning in their neighborhoods. Resident feedback will help the City decide where sidewalks are needed, where they may not be wanted, and where improvements are necessary. The survey closes July 11, 2025.
View More News

City Highlights

New 'City Insider' Podcast is live!

Elected Officials Take the Oath of Office

Welcome New Businesses

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