We hope you enjoy the new design and find the new features useful.
For emergencies or to file a report with the St. Charles Police Department, dial 911.
Report electric outages 24/7 to 866-444-0016
Report water main breaks or sewer backups to 630-377-4405
If call is after hours, please listen to voicemail prompts to leave a detailed message which will alert on-call staff.
Report a Drug or Crime Tip
Request Traffic Enforcement
NOTE: Unless your request is to be anonymous, please provide your name and email address in the "Tell us more details" section of the request so that we can contact you in case we have questions. You can check "Keep this request private", if you wish. To be able to check the progress of your request through this system, prior to submitting your request, either log on or create an account
Issues are handled during regular business hours.
Submit a General Service Request