We hope you enjoy the new design and find the new features useful.
Register up to two phone numbers to have access to all of the system features. To register, simply call Utility Billing at 630-377-4426.
Registered phone numbers are linked to your City utility account so an outage location automatically can be identified when you call to report an issue. It also allows customers to receive a call back to confirm power restoration.
The most common causes of power outages are storms, auto accidents and external contact with electric lines. We also experience outages related to the system of our wholesale electricity suppliers. In an attempt to minimize the duration of any outage, our system is loop-fed, and repair personnel are required to live in close proximity to the city. We always restore power as soon as possible.
If you witnessed any flash or heard a loud bang at the time of the outage, please report that as well.
Electric Utility (630) 377-4407 electric@stcharlesil.gov
Electric Outages 24 Hours - (866) 444-0016
Paul Hopkins Public Works Manager - Electric Services phopkins@stcharlesil.gov