Services

Utilities

Utilities provided by the City of St. Charles include electric, water, and sewer. Pay your utility bill, set up a new utility account, or transfer service.

Make a payment

Make a payment for a Utility Bill, Parking Ticket, or other fee.

City of St. Charles residents may select between two program options for garbage collection. Program options include a refuse sticker program and a refuse subscription program. The City’s refuse contractor collects and transports residential recyclables to recycling facilities.

Police Services

The St. Charles Police Department exists to provide service to our Community. It is our primary role to prevent crime and to enforce laws against those who fail to follow them.

Fire Services

The mission of the St. Charles Fire Department is to promote a safe and secure community by delivering excellent services to enhance community well-being.

Emergency Management Agency

The mission of the St. Charles Emergency Management Agency (EMA) is to provide an efficient and effective response to any natural or man-made disaster that poses a threat to the life, property or environment of our city through a comprehensive process of preparedness, mitigation, response and recovery.

Tri-City Ambulance

Tri-City Ambulance Service (TCA) is an intergovernmental agency with members consisting of the City of St. Charles, City of Geneva, City of Batavia, Geneva Township and Batavia and Countryside Fire Protection District. The Service oversees the provision of ambulance service to the region that is cost effective and mutually beneficial to the communities involved.

Code Enforcement

Code Enforcement works with citizens to resolve issues that impact the quality of life in St. Charles, including violations of the Zoning Ordinance and Property Maintenance Code. Enforcement is accomplished by routine inspections of commercial and residential areas, as well as by responding to citizen complaints.

Report an Issue

Create a service request for the City of St. Charles. Issues are handled during regular business hours. For emergencies or to file a report with the St. Charles Police Department, dial 911. Report an electric outage 24/7 to 866-444-0016. Report water main breaks or sewer backups to 630-377-4405. If call is after hours, please listen to voicemail prompts to leave a message to alert on call staff.

Forms, Permits & Applications

Utility (Electric, Water, Stormwater) Permit Applications, Building Permits, Business License Applications, Fire Department forms, Development Approval process and documents, and Zoning, Subdivision, and PUD applications

Bids & Proposals

Invitations to Bid (ITB), Requests for Proposal (RFP), Requests for Qualifications (RFQ), and Statements of Interest (SOI) are posted online for review and download.