Frequently Asked Questions (FAQ): Police Department

The City of St. Charles does not ban parking on city streets overnight as many towns do, but there are restrictions on the vehicles that may park overnight. The ordinance, 10.40.010 C says it is unlawful to park any ". . . pickup camper with a cap that exceeds six inches above the cab roof, a van that exceeds its manufacturer's height, motor home, mobile home, trailer, boat trailer, tractor, bus, truck which has a gross carrying weight in excess of three-fourths ton, and any vehicle equipped with an attached snowplow, on any street, alley, or parkway between the hours of 10 p.m. and 7 a.m.

Report an issue or ask a question with St. Charles Connect by completing a general service request on this page.

Please note, service requests are only monitored during regular City business hours Monday-Friday 8:00am - 4:30pm.

Download a Block Party Application(PDF, 117KB). Drop off or mail the completed application to the front desk at the St. Charles Police Department, located at 1515 W. Main St., St. Charles, IL 60174. Please submit your completed form, including the hold harmless and indemnification agreement and the listing of signatures from all affected neighbors, at least four weeks prior to your requested date to allow proper approvals, planning, and department notifications. You will receive a response within five to seven business days.

Drivers may obtain a copy of the accident report by visiting https://buycrash.lexisnexisrisk.com/ui/home. Please allow three (3) days for accident processing. To obtain a copy of the Driver’s Information Exchange, please contact the Records Division of the Police Department at (630) 377-4435 or email: frontdesk@stcharlesil.gov . Copies of the Driver’s Information Exchange will be available the day of the accident. Copies can be picked up in person or sent via US mail or email.

Appointments are scheduled with Police personnel. This is a free service to ensure the seats are properly installed, appointments are scheduled depending on availability. All personnel have been certified in proper car seat installation.

Please visit the  Child Safety Seat Inspection section of our web site for additional information.

The City limits a total of three (3) dogs and/or cats in any household, apartment, or any other dwelling unit within the City. Title 6 of the City's code will provide further information. The City also requires that all dogs and cats over four months of age be inoculated against rabies.

Please also note that City Code does not allow for animals to be left outside, on a leash or otherwise restrained on the owner's property, while unattended.

If you believe there is a violation of this ordinance please submit a general service request. 

Report an issue or ask a question with St. Charles Connect

Please note, services requests are only monitored during regular City business hours Monday-Friday 8:00am - 4:30pm.

Who should I call if I see an animal without a leash, or one that is loud, annoying or dangerous?

Please call 911 in the event of an emergency or to dispatch an officer.

For non-emergency support, create a  general service request or contact the St. Charles, Illinois Police Department non-emergency telephone number 630-377-4435.

Please note service requests will be addressed during regular City business hours Monday-Friday from 8:00am - 4:30pm.

Please call 911 to dispatch an officer to a location that may be in violation.

Report an issue or ask a question with St. Charles Connect

Please note, services requests are only monitored during regular City business hours Monday-Friday 8:00am - 4:30pm.

To register for a vacation watch, please complete a vacation check request form electronically or send/bring it to the St. Charles Police Department.

Vacation Watch Request

Do you have a traffic complaint or recommendation? Please submit a traffic enforcement request form and submit it electronically or bring/mail it to the St. Charles Police Department.

Traffic Enforcement Request

DO NOT approach the animal. Try to keep your distance and if possible go into your home or other shelter where the animal cannot reach you. Call 911.

Provide the Tri-Com communications center with as much information about the animal as you can. If possible, answer the following questions:

• What type of an animal is it? (dog, cat, fox, opossum, skunk, raccoon, deer, coyote, squirrel)
• What is the problem with the animal? (stray, injured, possibly dangerous)
• Why do you think there is a problem?

An officer will be dispatched to determine the extent of the problem and whether the City of St. Charles can assist. If not, the officer may suggest either Kane County Animal Control or a private service to resolve the problem.

Do not hesitate to dial 911 for an animal problem.

For additional information regarding Kane County Animal Control, contact them at www.co.kane.il.us/animalcontrol.

If you would like to report a violation, create a service request via St. Charles Connect or contact the Police Department at 630-377-4435. Please note, services requests are only monitored during regular City business hours Monday-Friday 8:00am - 4:30pm.

Door to Door Solicitation

One type is door-to-door solicitation. The Police Department requires registration of door-to-door solicitors. A solicitation form is available online on our solicitation information page.

Solicitors can only solicit between 9 a.m. and 7 p.m., Monday through Saturday, and cannot solicit where a "No Solicitors" sign is displayed. They also cannot solicit on state or national holidays. Handbills or flyers may be distributed to private premises, provided they are affixed, or handed to drivers or passengers of autos in private parking lots (with the permission of the property owner). They may not be posted on public property, placed in or on mailboxes, or left on/attached to automobiles on public or private property.

Charitable Solicitation

The other type of solicitation involves service or charitable groups conducting solicitation on private property or City streets. If a service group, i.e. Kiwanis, Miseracordia, Anderson Animal Shelter, etc., wishes to conduct a "tag day," they must request permission from the individual business upon whose property they intend to solicit, such as Jewel, Blue Goose, etc. The only request the Police Department will make of the service group is that they refrain from obstructing vehicular and pedestrian traffic. In other words, the service group is not to stand on the roadway or block sidewalks in any way. As a courtesy, the Police Department will request a letter from the service group to the Chief stating dates and times. While this is not a mandatory requirement, it is requested to insure that the Department is aware of the solicitation should they receive any comments or complaints. It also assists with scheduling of the groups. Once the letter is received by the Department, an approval letter is returned to the service group by the Chief's office.

Please call 911 to dispatch an officer to investigate a possible violation.

Report an issue or ask a question with St. Charles Connect

Please note, services requests are only monitored during regular City business hours Monday-Friday 8:00am - 4:30pm.