Frequently Asked Questions: Environmental Services Division
Report fire hydrant problems, leaking, damage, missing parts, paint condition.
Please report only hydrants within the City limits.
Report garbage or recycling has not been picked up
To report that garbage and/or recycling has not been picked up,
- Contact Lakeshore Recycling at 630-581-8650 or StCharles@LRSrecycles.com
Report low water pressure.
Please report low pressure only for locations within the City limits.
Report water is running, saturating, or pooling the ground/street/sidewalk.
Request for a water sample analysis.
Request information on the repair of a sanitary sewer main line.
Please indicate the address or location. Call 443-3681 in an emergency for immediately assistance!
Request televising of sanitary sewer lines to check for obstructions.
Please indicate the address or general location.
Request to clear an obstructed creek.
You can report an obstruction in a waterway within City limits by calling (630)377-4405 during regular business hours, 8:00 a.m. to 4:30 p.m. or by submitting a Customer Service Request form.
Rusty Water
You may notice rusty-colored water when a water main breaks, hydrants are flushed, or other work has been done in the area. This can make the water temporarily appear rust-colored because the iron and other mineral deposits in the water mains get stirred up. There is no health hazard associated with discolored water. Water is safe to use and consume during hydrant flushing, however it may stain laundry.
Simply turn on the cold water tap until the water runs clear.