Are there any payment fees for utility bill payments?
ALL payments made using our online payment processor or IVR (inter
ALL payments made using our online payment processor or IVR (inter
You can view your utility usage when you log in to your online utility account under the “Billed Usage” tab. Y
Utility bills are automatically printed and mailed for each account. To enroll in paperless billing to receive an emailed copy you would need to create an online utility account.
Paperless billing allows you to receive notice of new City utility bills in an email (or coming soon, by text).
Requests must be submitted either by phone (630-377-4426) or in writing (send to City of St. Charles, 2 E. Main St., St. Charles, IL 60174) by January 30, for the previous year's Utility Bill history.
There is a 10% late fee on current charges for bills not paid by the due date. We will remove one late fee per year.
Please contact Utility Billing at 630-377-4426 for removal of a fee.
Please note, if the online customer portal is unavailable or you cannot complete your online payment, you are still responsible for timely payment of your City utility bill.
City utility payment drop boxes can be found at:
The City has successfully transitioned to a new utility billing software as of February 13, 2024.